Returns
our policy lasts 7 days. If 7 days have gone by since your product delivery, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ribbonic.surat@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ribbonic.surat@gmail.com and send your item to – RIBBONIC WALLBED : 145, EshwarNagar Industrial Society, Near Mamta Cinema Road, Parvat Patiya, Parvat Gam, Surat, 395010. Surat, Gujarat, India.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Guarantee-Warranty
2 years warranty for Hydraulic Gas leakage problem. If hydraulic not damaged. Warranty period start from the date of purchase. The responsibility to send that Hydraulic to us is from customer and for that customer will have to pay delivery charges.
For other metal parts have life time warranty for their joints only. If any welded metal parts separate from each other than it will be replace with new parts. The responsibility to send that damaged metal parts to us is from customer and for that customer will have to pay delivery charges.
For any damages problem first you have to contact us : ribbonic.surat@gmail.com and we help you as soon as possible.
You have to mention date of purchase.
Shipping
To return your product, we will arrange a pickup from the Address of Delivery. Please Pack the Product as Packed Earlier
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the return request is submitted with 7 days of delivery, we will arrange a pickup for you.